Due to the COVID-19 situation, orders may be delayed by to 3-5 business days. We appreciate your patience during these times.

Orders received before 10am PST are expected to ship by the end of the next business day (not including holidays).

Orders received after 10am PST are expected to ship within two business days (not including holidays).

Once your order is shipped, you will receive an email with tracking information. It may take up to one business day for your tracking information to update.

Please ensure all information is complete and accurate before submitting your order.  Once an order has been placed, our warehouse immediately begins processing the order making it difficult for orders to be altered or changed.

It is the responsibility of the customer to be available for receipt of the package. Packages may be left at the destination address at the discretion of the carrier.

If your package is refused or returned to us, we will refund the amount of your order, excluding shipping and handling charges. For more information on our Return Policy, please see our Returns & Exchanges Policy.

All shipping costs, domestic and international, are calculated by the respective courier and not determined by POUND. POUND cannot alter shipping costs in any way.

For questions specific to international orders, see our International Shipping FAQ.

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