Do I need to protect my floors from the Ripstix®?️
Ripstix® are designed for high‑intensity fitness use, but when you’re POUNDing on hardwood or other non‑carpeted floors, we recommend using a yoga mat or exercise mat. The mat helps protect your flooring from repeated impact, and it gives participants a safer, more comfortable surface to move on during transitions, lunges, and core work.
If you’re ever unsure about your specific space or flooring type, feel free to reach out. We’re always happy to help you choose the best setup for a safe, high‑energy class experience. ️
Do I need WIFI to stream Backstage?
You need an active and stable internet connection on either a wireless or a cable connection.
Do you have a liability waiver for my students?
POUND does not require students you teach to sign a separate liability waiver for us, nor do we offer a standard waiver. However, it is a best practice for any Venue or instructor to ask participants to agree to a waiver to alleviate any type of personal liability.
Do you have ways for us to learn more about the program or experience the class?
Absolutely! Please visit poundfit.com/master-class and register for a FREE upcoming master class Q&A session. This will give you an opportunity to try out a virtual class, learn about the magic of the program, and ask all of your questions in an interactive Q&A session!
Do you offer a warranty on Ripstix®?
We offer a 90-day warranty from the date of purchase for Ripstix® packages (sets of 15, 25 and 50) and individual sets. If you would like to submit a warranty claim, please contact us here, provide an explanation, attach a photo of the damaged Ripstix®, and use the subject line “Warranty Claim” and include your original order number.
Do you offer online Virtual training?️
Yes! Every POUND program is available in a fully virtual format, and our online trainings are designed to deliver the same energy, connection, and hands‑on learning you would experience in person. You can train from anywhere, on your own device, and still walk away feeling confident, supported, and ready to teach.
Our virtual trainings are live, interactive sessions led by expert ICONs who keep you moving, learning, and asking questions. You will break down tracks, practice technique, connect with your group, and receive real‑time coaching to help you build your skills. The online format gives you the flexibility to train in a space that feels comfortable, without losing any of the community experience POUND is known for.
Every training includes digital resources, access to your Training Guide, and everything you need to launch your journey as an instructor. Whether you choose POUND, Generation POUND, Unplugged, you can complete your certification from wherever you are.
If you want a powerful, convenient way to grow your skills and step into the POUND Pro world, our online trainings are the perfect place to start.
Do you provide CDs for music or DVDs for choreography? ️
We don’t provide music on CDs or choreography on DVDs. Instead, POUND uses modern, flexible options that make it easy to access content anytime.
All official POUND music is available through digital downloads or via Spotify and Apple Music, so you can manage your playlists and play your music wherever you teach or train.
Choreography for licensed Pros lives inside The Label, where it’s delivered digitally alongside education, updates, and teaching resources. This keeps everything current and easy to access without physical media.
Looking for a DVD‑based workout experience?
If you’re specifically interested in a DVD option for at‑home workouts, we do offer something special.
The POUND Rockout Results System is a complete 5‑DVD at‑home exercise journey designed for people who want structure, progression, and motivation. The box also includes journals and reference guides to help you track your workouts and stay engaged from start to finish.
- Available starting at $79.99 in our Shop
- Available for $99 on Amazon
It’s a great option if you prefer physical media or want a guided POUND experience you can revisit anytime.
If you’re not sure which option is right for you, feel free to reach out and we’ll help point you in the right direction.
Do you ship internationally?
Can my order be delivered internationally?
Yes. Through our partnership with Global-e, we are pleased to provide an enhanced international shopping experience for customers in more than 200 countries and territories, with support for many more coming soon. As an international shopper, you now get the benefit of seeing product prices in your local currency, guaranteed order totals at checkout, cost-effective international shipping, and much more. For a list of available shipping countries and shopping currencies, please visit our international landing page.
What are my international shipping options?
You will be quoted a specific delivery promise at the time of checkout that is based on your selected destination country and the shipping methods available for the items in your shopping cart.
What is Global-e?
Global-e is a groundbreaking global e-commerce solution that allows us to present our international shoppers with product prices in the currency of their choice, aggressive international shipping costs, and the lowest possible guaranteed order total. The Global-e solution allows us to serve the best possible shopping experience to our international customers, so you can always buy from us with certainty.
Does POUND offer senior classes?️
Aside from Generation POUND, which is our youth‑focused program, all POUND formats are designed for any age and any stage. Every class is taught with progressed and regressed options so participants can move in a way that feels strong, safe, and accessible, no matter their age, ability, mobility, or experience.
If you’re a Pro who wants to build classes specifically for seniors, we’re happy to help. You can reach out to us at HQ, and we’ll support you with modification ideas, movement adjustments, and teaching strategies that make your senior‑focused sessions successful, welcoming, and full of ROCKing energy.
Does the group exercise manager/director have to fill out the Venue Enrollment Form, or can a POUND instructor do it?️
The Venue Enrollment Form must be submitted by the person who’s authorized to enter into agreements on behalf of the facility. This is usually the group exercise manager, director, or another decision‑maker who oversees programming.
If you’re a POUND instructor, you’re welcome to share the form with your facility contact, but the official submission has to come from someone with signing authority.
If you’re holding a private class or have your own space, you are more than free to fill that out yourself.
You can submit a Venue Enrollment Form here.
Gift Card Terms & Conditions ️
PURCHASING A GIFT CARD
You can purchase gift cards online at poundfit.com or shop.poundfit.com. Gift cards are only redeemable for merchandise on shop.poundfit.com in the United States.
Gift cards purchased will be sent to the email address provided when ordering.
REDEEMING A GIFT CARD
You can use your gift card to pay for international training events, e-courses, and virtual workshop registrations. Gift cards are only redeemable for merchandise on shop.poundfit.com in the United States.
You cannot exchange your gift card balance for cash.
Upon redemption, any unused balance will be carried over for future purchases.
EXPIRY
Your Pound gift card will not expire or decrease in value if unused.
VIEW BALANCE
You can check your Pound gift card balance at https://poundfit.com/gift-card-balance/.
MULTIPLE PAYMENT METHODS
The total order value for products purchased online with a gift card includes (i) the price of the product(s); (ii) sales tax, where applicable; and (iii) delivery charges, where applicable. If the order total is more than the balance on your gift card, the remaining sum must be paid for by another accepted payment method or another gift card. The gift card balance will immediately be reduced following the purchase.
CANCELLATION
Gift cards can’t be returned or canceled after purchase.
LOST, STOLEN, OR DAMAGED GIFT CARDS
We cannot replace your Pound gift card if it is lost, stolen, or damaged. We are not responsible for any balance lost on a Pound gift card as a result of theft or fraud.
POUND RESERVATION OF RIGHTS
Pound expressly reserves the right, in its sole discretion and subject to applicable law, to refuse, cancel, or hold gift cards and orders for suspected fraud, for cards mistakenly issued in an incorrect denomination, or for other violations of gift card policies.
CONTACT US FOR MORE INFORMATION
For more information about these Terms and Conditions or your use of the Pound gift card, please contact Pound Rockout Workout, LLC at 3680 Wilshire Blvd., Suite P04-1543, Los Angeles, CA 90010. Alternatively, you can email us at [email protected].
How can I cancel my subscription to The Label? ️
To cancel your subscription to The Label, visit My Account ->>> Freeze or Cancel Subscription.
Under the NEED TO PAUSE section, select “No, I prefer to cancel” and follow the prompts. You’ll receive an email confirmation from us when you’re finished.
If you choose to cancel your subscription to The Label, your status as a POUND Pro becomes inactive. This means you are no longer authorized to teach POUND classes, and several key Pro benefits will no longer be available.
Here’s what changes once your subscription is cancelled:
- You will not be able to teach any POUND format
- You will lose access to choreography, music, and new releases
- You will not be able to use Pro marketing materials, Ripstix packages, or Pro Perks
- You will not receive ongoing updates or communication intended for active Pros
You will still be able to log in to The Label to download your training certificate at any time. If your cancellation occurred within the last six months, you will also see an option to re‑subscribe by logging back into your account.
We always want our Pros to feel fully supported and equipped, and The Label is the home base for everything you need to teach, grow, and stay connected to the POUND community. If you ever decide to return, we would be excited to welcome you back.
How can I charge participants for Virtual Classes?
Deciding what to charge will be largely dependent on your geographic area (reach out to local studios and gain an idea of what they charge per class for comparison), as well as your specific financial goals and needs. We’ve seen successful Pros charge everything from $3- $30 USD per head, and everything in between! Many Pros opt for ‘donation-based’ classes and ask people to give what they can. As you build out your schedule and test the demand with different pricing, you may even want to build out incentives like class packages (check out these class trackers here) or monthly unlimited virtual class options!
How can I confirm if my instructor is still licensed?️
If you want to make sure your instructor is currently certified and licensed to teach POUND, we’re happy to help. You can email POUND HQ directly, and we’ll verify their status for you. Only instructors with an active Label subscription are licensed to teach any POUND format.
We can quickly confirm whether your instructor is up to date, active, and receiving the latest choreography, music, and teaching resources.
Please keep in mind that we will not share any contact information or personal information regarding any of our Pros, only a yes or no regarding their current certification status.
If you’re unsure where to start, just reach out. We’ll look into it and get you the information you need. ️
How can I find a POUND class near me?️
Finding a POUND class near you is easy and only takes a moment. Visit the Find a Class page on poundfit.com and use the search bar or map to explore classes in your area. You can enter your city, zip code, or region, and the map will display all classes that local Pros have posted.
Each class is added directly by the instructor, so what you see reflects the information they’ve shared with us. When you spot a class that looks like a good fit, click on the “view details” for more details about the class, some include links to register. You can also click on a Pro’s headshot to view their Pro Profile. From there, you can see class details, social media links, and any contact options the Pro has chosen to make public.
Because every instructor and venue runs their classes differently, registration and scheduling are handled directly by the Pro. If you need more details, or if you want to double‑check anything before attending, reaching out to them through their published channels is the best way to get accurate information.
If you run into trouble or cannot connect with a local Pro, you can always reach out to us. We’re happy to help guide you so you can start ROCKing with a nearby class.
You can try our on-demand workouts on Backstage! Click here to get started with a free trial.
How can I get approval to do an event? ️
It is our policy that POUND cannot be scheduled or booked at any convention or event, including an exhibitor booth or session/class without the approval and consent of POUND.
If you are an event organizer soliciting sponsorship, an event coordinator seeking talent to perform or lead a group class for your organization, or a licensed POUND Pro wishing to represent POUND at an event or host your own event, please email [email protected]
Please note: POUND properly vets each opportunity, and ensures that each event can be maximized, managed, and supported.
How can I teach POUND Rockout Workout?
Do I need any other certifications before I can teach?
POUND® Rockout Workout is considered a specialty certificate, so depending on your country or facility center, you may need a general group exercise certificate. Be sure to check with your government or local guidelines to see the requirements for you to teach.
POUND Rockout Workout is a pre-choreographed program – how often is new choreography released?
Every single month!
Where can I teach POUND Rockout Workout?
POUND Rockout Workout classes can be found at large gym chains, health clubs, boutique studios, rec centers, parks and community centers. It’s simple and easy to become a POUND Venue, and there are no fees for a facility to offer the program.
Is there support to launch and promote my classes?
Absolutely! Your success is our success. Inside The Label, your instructor online portal, you’ll find customizable marketing materials, social assets, blogs, vlogs, workshops + courses and more!
How do I access The Label? ️
You can access The Label on almost any of your devices!
To access The Label, head to the Label homepage using this link: The Label Homepage
If you already have an active subscription, you’ll see The Label and all of your program’s content will be on the left. If you don’t have a subscription yet, you’ll be prompted to choose a plan and complete your purchase before being able to rock out on The Label.
Once you’re logged in, The Label becomes your home base for music, choreography, education, and all Pro resources.
If you run into any issues signing in or subscribing, feel free to reach out and we’ll help you get set up. ️
How do I become an ICON or Tour Crew member?️
A few times a year, we open up applications for ICON and Tour Crew through The Label. When an application window drops, every subscribed Pro gets an email heads‑up so nobody misses their moment to shine.
Below are the minimum criteria we look for in our next standout leaders:
️ ICON Minimum Criteria*
We look for Pros who bring skill, spirit, and staying power—people who’ve been building their rhythm and refining their craft, one class at a time.
- At least one year teaching POUND and actively engaging on The Label
- Certified Group Fitness Instructor
- United States: ACE or AFAA (or applicable college degree)
- Canada: canfitpro (or applicable university degree)
- Other Countries: Nationally recognized Group Fitness Certification (or applicable university degree)
- Current CPR/AED certification
The ICON application includes:
- Application form
- Video of you teaching a live POUND class
- Video lecture
- Written responses
️ Tour Crew Minimum Criteria*
Tour Crew members help us bring the thunder on the road—they’re the spark that amps up every event.
- Active Label membership
- Actively teaching an average of 1 POUND class per week
- Public social media account with steady engagement and 300+ followers on at least one platform (Instagram, Facebook, or TikTok)
- Adherence to POUND’s Instructor Guidelines
*Minimum criteria for ICON and Tour Crew are subject to change at POUND’s discretion. Opportunities open periodically so stay tuned, stay active, and keep your sticks ready. ️
How do I cancel my Backstage subscription? ️
You can cancel your Backstage subscription directly from your account.
- Log in to Backstage.
- Go to your Account page.
- Select Cancel Membership.
- Click OK to confirm.
Once your subscription is cancelled, you’ll continue to have access through the end of your current billing period.
Please note that free trials are only available once per person. If you re‑subscribe in the future, standard billing will apply.
If you need help cancelling or have questions about your account, just reach out and we’ll help you out. ️