I cannot find Ripstix® packages in shop.poundfit.com, it only lets me add 4 sets to my cart!
Only single sets of Ripstix® are available for sale at shop.poundfit.com. Packages of Ripstix (15 sets, 25 sets, and 50 sets) are exclusively available for sale to licensed Pros and POUND Venues.
If you’re a licensed Pro with an active subscription to The Label, you can access the PRO Shop through your account on The Label. If you’re a gym owner/manager, you can enroll your venue here. Once approved, you will get access to the Venue Hub where you can purchase Ripstix.
I did not receive an email inviting me to The Label
If you completed a POUND training, an invitation was sent to you via email inviting you to join The Label. Please make sure you check your spam/junk folder in your inbox, as sometimes our emails can get rerouted there. If all else fails, just contact us here, and we’ll resend your invitation.
I forgot my BACKSTAGE password
To request a password recovery email, enter your username or email address into the field as shown below and click SEND INSTRUCTIONS:
You will receive an email from [email protected] with a link to recover your password upon submitting. Click “Reset Password.”
Enter a new password and select “Change Password.”
I forgot my Label password
To start your password reset, click here.
Enter your username or email address into the field as shown below and click the RESET PASSWORD button:
After submitting, you will receive an email with a link to recover your password.
Click the link in the email, and you will be taken to a page to enter a new password (see below as an example). Enter your new password and click SAVE. You will be redirected back to poundfit.com’s sign-in.
Still having trouble? Contact Customer Service here.
I have a Label billing question/issue
Please contact us here and our Customer Service team will assist you!
I have a partnership/event marketing/press opportunity
Sounds exciting! For brand partnership and event marketing inquiries, please send a direct email to [email protected].
For press and media inquiries, please send a direct email to [email protected].
Please note any POUND format cannot be featured or represented in the press or media (print, television, or online) without the permission and consent of POUND HQ.
I have a song suggestion, who do I send it to?
That’s awesome, we love suggestions! Please contact us with the subject line “Track Suggestion.”
I need to update my class schedule ️
If you need to update your class schedule on poundfit.com, you can do that directly through The Label. Log in, head to My Profile, then scroll to the Classes section. From there, you can edit your existing classes, update times or locations, or remove any sessions that are no longer being held.
Since class listings are entirely instructor‑managed, it’s important to keep your schedule current. Participants rely on these listings to find accurate class information in their area, and updating your schedule helps people discover you, connect with you, and show up ready to ROCK.
If you run into any trouble or want help making adjustments, feel free to reach out and we’ll support you however we can. ️
If your Venue needs approval, you can fill out our Venue Enrollment Form here.
I only received part of my order.
Please contact us here with your order number and our Customer Service team will assist with finding the remainder of your order.
I used your Find a Class page to locate a class near me, how do I register or reserve a spot in class?️
To register for a local POUND class, start by heading to our Find a Class page on poundfit.com. You can search by location, and the map will show all active classes that Pros have posted in your area.
Once you find a class that interests you, click on the instructor’s headshot. This will open their Pro Profile, where you can see their class details, social media links, and any contact information they have chosen to share. Most Pros manage their own registration process, so they may direct you to a sign‑up link, a studio website, or their messaging platform of choice.
Because each venue and instructor handles registration differently, we do not book spots on behalf of Pros, and we do not control class schedules or updates. If a class is cancelled or relocated, the instructor is the only one who can provide the most accurate, up‑to‑date information. Reaching out to them directly through their shared contact channels is the best way to confirm details or secure your spot.
If you ever have trouble connecting with a local Pro, feel free to let us know. We can help point you in the right direction so you can get rocking as soon as possible.
I want to create my own POUND t-shirt or merchandise
Any of our POUND programs are registered trademarks and any logos may not be printed on any unauthorized merchandise without the approval of POUND Headquarters. If you would like to submit a design for review, please click below and attach your design mock-up. Please note: merchandise designs are reviewed on a case-by-case basis, may NOT be sold or duplicated, and must be received at least 2 weeks prior to the desired print date.
Click here to submit your design!
I was notified that my order was delivered but I haven’t received it.
Once an order is processed and leaves our fulfillment center, the courier is responsible for the successful delivery of your order. The best course of action is to reach out to the courier (FedEx, USPS, etc.) directly with your tracking number and, if needed, escalate to their Claims Department.
I’m having technical difficulties! Help!
There’s a team ready and waiting to help. Simply email [email protected] for any technical support
I’m locked out of The Label – help!
Ensure you’re using the correct login credentials–this is the username and password you created upon registration for POUND training. If you’re still experiencing issues and need to reset your password, you will need your email address or your username. You can reset your password here.
For more details on how to reset your password, visit I Forgot My Label Password
Still having trouble? Contact Customer Service here.
I’m pregnant, can I do any POUND program?️
Your safety is the top priority. If you’re pregnant or think you might be, you should get approval from your doctor or licensed healthcare provider before attending any POUND class or enrolling in a POUND Training. Every pregnancy is different, and your provider is the best person to tell you what movements and exertion levels are appropriate for you.
Once you have your doctor’s permission, here’s what to do:
If you’re attending a POUND class
Talk with your local POUND Pro before class. Let them know you’re expecting so they can offer modification options, help you manage intensity, and guide you toward movements that feel strong and supported.
If you’re attending a POUND Training
Reach out to us directly before your training date. We’ll help you connect with your ICON, and we’ll make sure they’re aware so they can support you with modifications, pacing guidance, and anything else you may need throughout the session or, worst case, we can reschedule your Training. We’re happy to be flexible!
Listening to your body is key. If something feels uncomfortable or too intense, you can always slow down, modify, or pause. When you’re cleared by your doctor, comfortable in your movements, and ready to ROCK, we’ll be right there with you.
I’m returning to teaching POUND after a long break, how can I get started again?
The Label serves as your ongoing license to teach a POUND program. If you have been inactive from The Label for more than six (6) months, you may be required to re-attend training at a discounted rate. If you have been inactive for less than six (6) months, you can log into The Label using your last-used credentials and re-subscribe here. The Label serves as your ongoing license to teach a POUND program. For more information, contact us here.
I’ve never done any POUND format before. Can I do the Backstage workouts? ️
Yes! Check out the videos in our POUND 101 section before getting started and we think you’ll quickly feel confident and ready to rock! From there, we recommend our ‘Intro Workout’ – it’s one of our all time favorites and great for anyone joining BACKSTAGE!
I’m already signed up for an in-person training, can I transfer to a virtual training?
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If you have the opportunity to attend in-person training, we think you’ll really enjoy rocking out in the same space as your ICON and fellow training participants and strongly encourage you to attend as planned. However, if you feel strongly about attending a virtual training instead, we will be happy to transfer your registration. Please note, a $25 transfer fee may apply.
If I have questions about the workouts, who can I contact? ️
If you have questions about any of the POUND workouts, the best place to start is by reaching out to POUND HQ. We’re always happy to help clarify movements, offer guidance, and point you toward resources that support your teaching and your practice.
If you’re an active POUND Pro, you can also explore The Label for tutorials, education, and breakdowns that walk you through technique, cueing, modifications, and more.
Whenever something feels unclear, you’re never on your own. Just reach out, and we’ll help you keep ROCKing with confidence. ️
Important Virtual Training Information
- Ripstix®: Be on the lookout for a separate email to confirm your shipping address. You will receive that email once your training date is less than 20 days away. If you register for training less than 20 days away, you will get this confirmation email and the Ripstix email instantly. Once you click on the Ripstix email, you will be redirected to our website, where you can confirm your address and get your free ‘stix in time for training! Due to current import restrictions on select countries, the arrival of Ripstix may be delayed.
- If you need assistance with joining the call, please send an email to [email protected].
- You can join by downloading the Zoom app on your computer or smartphone prior to the training OR by clicking on the Join from your browser link on the webinar registration page.
- On the training day, we recommend connecting to a strong wifi network if possible.
- It will be important to find a quiet, clear space where you can move safely and focus on the training day without interruption.
- Before training starts, test your connection and the positioning of your computer so that you can see and hear your ICON and they can see and hear YOU.
- Make sure you have a power cord and there is a power outlet nearby.