Returns & Exchanges
HAPPINESS GUARANTEED
Why stop at satisfaction? We want you to be happy with your purchase!
If for any reason you are unhappy with your purchase, you may return unused items in their original product packaging within 30 days of delivery for a full refund. Return shipping costs will only be refunded if the return is a result of a manufacturer defect or an error caused by our fulfillment center.
Product Returns
To initiate a return, please pack your return merchandise securely and ship to the following address:
POUND ROCKOUT WORKOUT LLC
C/O Returns Dept – EFS
807 Airport Access Rd
Unit D
Traverse City, MI 49686
A refund will be processed once the item(s) is received.
Product Exchanges
We do not allow for product exchanges or refunds for Ripstix packages. Exchanges are only permitted for apparel purchases and if inventory is available. The item being returned must be new and unused. You can return your original order if all products are unused within 30 days for a refund and create a new order for the exchange.
In addition to packing and shipping the item you wish to return, please also email [email protected] and include the following information:
- Subject line: “[Your order number] Exchange Request”
- Specify the new size or color you would like to receive
Thank you for your patronage. We appreciate you and your business.
Shipping Policy ️
Orders received before 10am PST will ship by the end of the next business day (not including holidays).
Orders received after 10am PST will ship within two business days (not including holidays).
Once your order is shipped, you will receive an email with tracking information. It may take up to one business day for your tracking information to update.
Please ensure all information is complete and accurate before submitting your order. Once an order has been placed, our warehouse immediately begins processing the order making it difficult for orders to be altered or changed.
It is the responsibility of the customer to be available for receipt of the package. Packages may be left at the destination address at the discretion of the carrier.
If your package is refused or returned to us, we will refund the amount of your order, excluding shipping and handling charges. For more information on our Return Policy, please see our Returns & Exchanges Policy.
All shipping costs, domestic and international, are calculated by the respective courier and not determined by POUND. POUND cannot alter shipping costs in any way.
For questions specific to international orders, see our International Shipping FAQ.
The upcoming in-person training in my city is sold out. Is there a waitlist that I can be added to? ️
Yes! Simply click on the training details and you will see the button to join the waitlist. We also have many virtual training options.
The virtual training I’m interested in is sold out. Why is there a participant maximum for virtual trainings?
What are my subscription options for Backstage? ️
Backstage by POUND offers two subscription options, so you can choose what works best for you.
- $12.99 per month
- $129.99 per year
Both options give you unlimited access to the full Backstage library. You can play workouts anytime, revisit your favorites, and keep coming back whenever you’re ready to move.
If you’re new to Backstage, you’ll also get a 7‑day free trial to explore the platform before your subscription begins. ️
What are POUND Education Hours?
POUND Education Hours are continued education units specific to POUND. Stack up your POUND Education Hours to achieve milestones and earn exclusive badges that will appear on your POUND PROfile page!
You will start earning POUND Education Hours after completion of an E-Course, Virtual Courses, and Virtual Workshops (when attended live), as well as first-time graduates of POUND Pro training, Generation POUND training, LEVEL Up training, and POUND Unplugged. Earn milestone badges at 20, 50, and 100 hours. Note: POUND Education Hours are not awarded after watching Virtual Courses or Virtual Workshop recordings.
What are RIPSTIX?️
Ripstix are the signature POUND equipment and the secret behind the workout that turns music into movement. They’re bright green, lightly weighted, and designed to amplify every squat, strike, lunge, and twist with a surge of energy you can feel from your fingertips to your core.
These aren’t drumsticks. They’re Ripstix, built specifically for exercise with the perfect weight, grip, and durability to support high‑intensity, rhythm‑driven sessions. Every strike reinforces the beat, boosts muscle engagement, and transforms your workout into an immersive, full‑body experience. Whether you’re teaching or taking class, Ripstix make you feel powerful, grounded, and ready to ROCK.
Instructors love them because they help participants stay connected to the music, move with purpose, and unlock more strength with every repetition. Participants love them because they’re fun, motivating, and instantly iconic. If you’ve ever wanted a tool that brings out hidden energy and keeps people coming back for more, this is it.
Ripstix are durable. They’re portable. And most importantly, they turn every class into a celebration of rhythm and movement.
If you want to elevate your POUND experience and bring the thunder into every track, get your hands on a set of Ripstix and feel the difference for yourself.
What are the Backstage subscription terms and conditions? ️
View the Backstage by POUND Terms & Conditions here.
What are the benefits of cardio drumming?
So glad you asked! This one of a kind workout boasts a ton of social, emotional, mental and physical benefits – please checkout our latest feature in Gopher Sport for 4 of the top benefits of Cardio Drumming!
What are the current payment methods available for Ripstix®?
- P.O., Check, Debit Card, Credit Card, Paypal
What are the requirements for my POUND Pro License?️
Completion of a POUND Pro Training entitles you (“Instructor”) to a license to teach POUND and grants you the right to use the class name POUND®, teach using official POUND choreography, use POUND’s proprietary equipment (“Ripstix®”), and hold the title of POUND Pro.
To maintain your license and continue teaching, you must join and maintain an active subscription to POUND’s online instructor network, The Label (“Instructor Network”). Membership in The Label ensures continued access to Authorized Workouts, music, choreography, education, and instructor resources. It also allows you to keep your instructor profile, class listings, and “Member Since” date active on poundfit.com, as well as access exclusive partner discounts and special event opportunities.
If your membership in The Label becomes inactive, expires, or is canceled, your teaching license will immediately become inactive. You will have six (6) months to reinstate your license by reactivating your Label membership. After that, you will be required to re-attend a POUND Pro Training (at a discounted rate) to renew your license and regain access to The Label. Upon cancellation, your class and event listings, instructor profile, and “Member Since” date will also be removed from poundfit.com, and all rights granted under your license will be forfeited until reinstatement.
What can we use to sanitize our Ripstix? ️
Ripstix® are made from durable, non‑porous plastic, so they’re easy to clean. You can use any standard sanitizing wipe or disinfectant spray that’s safe for gym equipment. Most common antibacterial wipes, all‑purpose disinfectant sprays, and gym‑grade cleaners will work well.
Just give them a quick wipe, let them dry, and they’ll be ready to ROCK for the next class.
If you ever have questions about specific products or cleaning routines, feel free to reach out and we’ll help you choose the best option for your setup. ️
What devices can I stream Backstage from?
You can stream BACKSTAGE workouts from any smartphone, smart TV, tablet, or computer device with a wifi connection or data plan.
What do Activities look like?
Generation POUND®’s Activities complement the start-and-stop, free-play structure of class and children’s natural patterns of physical activity. Each Activity is designed to promote up to 5 key learning outcomes – self-expression, confidence, musicality, teamwork and leadership, and is strategically placed within Lesson plan progressions and class PLAYlists. Each 2-part Activity features an introduction (the Why), key learning outcomes, the tools and preparation required and step-by-step instructions.
What do I need to do to keep my Pro status active after training?️
To keep your Pro status active, all Pros need to stay subscribed to The Label, POUND’s online instructor network. The Label is $29.99 USD per month, or you can choose the annual option for $299 USD, which saves you $50.
Your Label subscription acts as your ongoing license to teach any POUND format you are trained in. It also gives you access to a full collection of tools designed to support your classes, your business, and your growth as a POUND Pro.
Here’s what’s included:
- Choreography and music downloads, with monthly or quarterly releases
- Pro Shop access featuring exclusive Pro gear and discounted Ripstix bundles
- Marketing and promotion resources, including a wide range of ready‑to‑use assets
- Class and event posting on poundfit.com’s highly visited Find a Class page
- Pro Skills with blogs, vlogs, virtual workshops, e‑courses, master classes, and ongoing education opportunities
- Pro Perks with discounts from dozens of industry partners
…and plenty more to help you build and sustain your POUND journey.
What do the Lesson Plans look like?
POUND® for School’s Lesson Plans provide dynamic lessons that adhere to the US National and State Standards for physical education. Each lesson outlines goals, indicators, lectures, movements, and more to guide class success. As outlined, Generation POUND for School lesson plans last approximately 60 minutes but each lesson can easily be adapted to shorter mini lessons as is needed for your classrooms so long as each lesson’s standards are maintained and achieved. Each lesson first breaks down the goal of that specific lesson. Next listed are the Lesson indicators that teachers can use to help ensure that the lesson’s main objectives are delivered and that the national PE standards are met. Next you’ll find talking points for how to structure your lesson and teach the topics. From the lecture, Lesson plans outline opportunities for students to explore key learnings through movement that builds to the end of the lesson: 2+ tracks of choreography for students to experience the freedom and joy that can be experienced with the combination of music and movement. Finally, each Lesson ends with Rockstar Reflections and the opportunity to assess students’ learnings.
What does it mean to be a POUND Venue? What are the benefits to my business?️
Becoming a POUND Venue means your facility is officially recognized as a space where licensed POUND Pros can teach and grow their classes. It’s a simple step that opens your doors to one of the most energetic, community‑building workouts in group fitness.
When your facility is listed as a POUND Venue, you’re not just adding a format to your schedule. You’re offering an experience that attracts new members, strengthens community engagement, and keeps your current clients coming back for more.
️ Why it matters for your business
Being a POUND Venue includes several powerful benefits that support both your programming and your bottom line.
- You will appear on our Find a Class list, allowing new participants in your area to discover your facility
- You will offer a high‑energy, music‑driven workout that appeals to all fitness levels
- You will support your instructors with access to The Label, where they’ll receive choreography, music updates, marketing tools, and ongoing education
- You will increase member engagement with a class format that feels like a concert, a sweat session, and a stress release all in one
- You will create opportunities for community‑building events, themed classes, and special workshops led by your Pros
- You will stand out with a program that has global recognition and a loyal, passionate following
️ Why facilities love it
POUND brings in participants who might not connect with traditional formats. The blend of rhythm, intensity, music, and fun makes it a standout addition to any schedule. Facilities often see improved member retention, stronger group fitness attendance, and a boost in community energy.
When your Pros are certified and equipped with Ripstix, your venue has everything it needs to launch exciting, consistent classes that keep your members motivated and inspired.
If you’re ready to elevate your group fitness offerings, becoming a POUND Venue is a powerful way to bring fresh energy, new members, and unforgettable classes into your space. Feel free to reach out to us directly for more information!
What does my annual license include?
School and district licensing includes marketing materials, parent collateral, fundraising/grant writing tips, and six unique LESSON PLANS that meet the U.S. National Curriculum requirements.
What does the choreography like?
Choreography (the movement part of class!) looks and feels a lot like POUND’s choreography, adapted with students grades 1-6 in mind!
What does the POUND Unplugged training look like?
The POUND Unplugged training starts with an in-depth overview of the format followed by a step-by-step interactive that will take you through each element of the ROCK and RESET class. Following the interactive, Pros will discover the POUND Unplugged formula and how it creates impactful, inspiring and successful class experiences. Next, Pros will move through choreography in each of the 4 class elements: Fire, Earth, Water and Air. After identifying tools for marketing POUND Unplugged classes and outlining key promotion strategies, training ends with a final interactive and step-be-step checklist for launching your first class.