What’s inside Backstage? ️
Inside Backstage by POUND, you’ll find a growing library of workouts organized into channels, each designed around different movement styles and fitness goals. This makes it easy to choose a workout based on how you want to move that day.
Whether you’re looking to focus on toning, build cardio endurance, or spend extra time on core work, there’s a channel that fits. Every workout is led by a POUND ICON and built around rhythm, movement, and the energy you expect from POUND.
With new content added regularly, Backstage gives you plenty of ways to keep things fresh and keep ROCKing on your own schedule. ️
What’s the status of my order/how can I track it?
Once your order is submitted, you will receive an order confirmation email. A shipment confirmation email will be sent with tracking info once your order ships. All orders can be tracked via your shipment confirmation email.
If you do not receive any emails regarding your order, please check your spam/junk folders.
If you need additional assistance, please contact us here and include your order number in the subject line.
What’s the difference between a demo and a Masterclass?️
A demo is a short preview of a POUND format that any licensed POUND Pro can lead. It’s designed to introduce people to the workout, share the vibe, and get participants excited. Demos are completely independent, which means they don’t require involvement or approval from POUND HQ.
A Masterclass is a different experience. It’s an official POUND HQ–sponsored class that features one of our elevated instructors, such as a Tour Crew member or a POUND ICON. Masterclasses showcase the format at its highest level and are often part of special events, trainings, or large community experiences.
Both are powerful ways to share the magic of POUND, but demos are led locally by any active Pro, while masterclasses are hosted through POUND HQ and guided by our advanced team.
What’s the difference between POUND for Schools and Generation POUND? How do I know which one I need?
Generation POUND is POUND’s program designed specifically for our rockstars in training, ages 6-12. Generation POUND® is a youth-oriented program that fuses movement and music to improve physical fitness, athletic skill, self-awareness, confidence, and more! Generation POUND® aspires to foster a young love for physical activity that lasts a lifetime through the development of fundamental motor and fitness skills disguised as loud, energetic, and inclusive fun! The new POUND For Schools on-demand training is the quickest and easiest way for schools to adopt the Generation POUND programming at mass and is intended for school instruction ONLY, for school-wide or district-wide launches. It grants a district license that allows all participating teachers to instruct and integrate Generation POUND to students through P.E, music, homeroom, afterschool, and summer curriculum programming. If you are looking to expand your instructor career and teach a few classes at community centers or gyms, you will still need to go through our Generation POUND Training to obtain your license to teach outside of schools. Special educator discounts are available!
What’s the difference between Ripstix® and a regular drumstick?️
Ripstix® are bright green, lightly weighted, quarter‑pound exercise sticks created specifically for every POUND format. They’re shorter than a standard 5B wooden drumstick, but they create a similar sound when they hit the mat. The big difference is in how they’re engineered.
Ripstix are made from durable, high‑quality plastic that can handle repeated impact, fast movements, and long sessions. They support proper form, help activate upper‑body muscles, and are built for safety throughout every strike and repetition. Because they’re made from non‑porous material, they’re also easy to clean and disinfect between classes.
Traditional 5B wooden drumsticks are designed only for playing drums. They’re not built for high‑intensity fitness use, they can splinter or break with repeated impact, and they’re harder to sanitize because of their porous surface.
Ripstix are a core part of the POUND experience, giving you the feel of a drummer with the function of a fitness tool.
You can learn more about Ripstix here.
When I “heart” a track, what comes next? ️
It appears in your Favorites! Click the Favorites tab to check our your selections!
When will I be billed? ️
Your billing schedule depends on which POUND subscription you’re using. Here’s how each one works:
The Label
Your Label subscription bills based on the plan you selected.
- Monthly subscriptions bill on the same day each month as your original signup date.
- Annual subscriptions bill once per year on your anniversary date.
Your Label subscription must remain active to keep your POUND Pro license current.
Backstage by POUND
Backstage follows the same billing structure.
- Monthly plans bill on the same day each month as your initial purchase.
- Annual plans bill once per year on the date you signed up.
If you ever need help checking your billing date, updating your payment method, or navigating your account on either platform, feel free to reach out and we’ll happily assist you. ️
When will I receive my Ripstix® for my virtual training?
You will receive a complimentary pair of Ripstix® for your virtual training. Once your training is less than 20 days away, you will receive an email asking you to confirm your shipping address. If you register for training on the day-of training and do not receive the aforementioned email, reach out to our Customer Service team here.
When you confirm your training Ripstix® shipping address, your Ripstix® may not arrive prior to your training day. If that happens, not to worry! You can still participate without Ripstix®!
Where can I download my training certificate? ️
You can download your training certificate directly inside The Label. Here’s how to find it:
- Log in to The Label.
- Select the arrow next to your name and profile picture on the bottom left side of the screen.
- Click the My Trainings & EDU tab.
- Under My Trainings, look for the Certificate column.
- Select Download Certificate to save your PDF copy.
If you ever have trouble locating your certificate or need help downloading it, feel free to reach out and we’ll be happy to assist you. ️
Where can I find marketing materials and Ripstix® packages?
Marketing materials and Ripstix® are available to approved Venues and licensed POUND instructors inside our online Venue Hub. Login here with your credentials.
Where can I find marketing materials to promote my class? ️
The ‘Marketing + Promotion’ section of The Label contains a library of materials, including images, posters, videos, social media assets, and best practices for Pros and Venues. Log in and access the materials in The Label for your specific POUND program.
Access POUND Rockout Workout Marketing Materials here.
Access POUND Unplugged Marketing Materials here.
Access Generation POUND Marketing Materials here.
Where can I find the Venue Enrollment Form?
Click here to view and complete the Venue Enrollment Form.
Where can I get Ripstix?
You can snag a pair of Ripstix in the POUND Shop and on Amazon.
Where can I preview any of the POUND formats or learn more about them?️
If you want to get a feel for POUND before jumping into a training, we’ve got the perfect place to start. You can preview our formats on a dedicated page that features a 15‑minute masterclass demonstration led by one of our ICONs, followed by a quick Q&A session that walks you through what POUND is all about.
This page gives you a real look at the movement, the music, the energy, and the teaching style behind our workouts. It’s the easiest way to experience the vibe, learn how each format works, and decide which training feels right for you.
You can check out the full preview here and get a taste of what it feels like to ROCK with us. If you have any questions after watching, we’re happy to help you explore the next steps. ️
Where do I access the music for my classes?
POUND uses popular, publicly available music (versus music we’ve produced ourselves) so our participants can find their rockstar moment while listening to a familiar favorite tune. As such, your Label subscription includes the cost of the song.
We do supply downloads, although you can use other licensed music purchasing and streaming services like Apple Music, Amazon, Google Play, and Spotify if you would like.
This allows us to use great, popular music in class…not to mention it also gives back to the amazing artists who create the songs!
Which language(s) are trainings offered in? ️
We’re proud to offer POUND Trainings in a wide variety of languages so Pros around the world can learn, grow, and ROCK in the way that feels most natural to them. Our programs are currently available in:
Bahasa Indonesia, Czech, English, French, German, Hungarian, Japanese, Mandarin, Polish, and Spanish.
Our global Training Team delivers the same high‑energy coaching, breakdowns, and hands‑on support across every language. No matter where you are or how you learn best, you’ll get the full POUND experience with clear instruction, strong community connection, and resources you can use long after your training wraps.
If you’re ready to jump in, we’re ready to meet you in the language that helps you shine.
Which products can I purchase with my POUND® Gift Card? ️
POUND gift cards can be used towards the Shop merchandise (U.S. customers only*), Ripstix® packages, paid virtual courses, and training registrations**.
*Unfortunately, we do not currently support the sale of gift cards to international customers or the redemption of gift cards for international shop orders.
**Gift cards cannot be used towards The Label subscription renewals.
Who can access Backstage? ️
Backstage by POUND is available to anyone who wants to experience POUND workouts on demand. You don’t need to be a POUND Pro, attend classes, or hold a certification. Anyone can create an account, start a subscription, and jump into the workouts.
Backstage is especially helpful for:
- People who want to try POUND at home
- Participants who want extra sessions between in‑person classes
- Pros who want to stay connected to the movement and the music
All you need is a Backstage account and an active subscription. If you’ve never subscribed before, you’ll receive a 7‑day free trial to explore the workouts and see how it fits your routine.
If you’re ready to start, you can join directly from the Backstage homepage and begin ROCKing whenever you like. ️
Why haven’t I received any of my in-person training-related emails?️
️ Accessing Your Training Details and Email Support
If you want to view your training information right away, head to MY TRAININGS & EDU. Everything related to your course lives there.
If you are not receiving emails from us, one of a few things may be happening. You might not be subscribed to our communications, your inbox could be blocking messages from POUND, or your email address may have been entered incorrectly during registration.
- To resubscribe to our training communications, click here.
- To update the email address linked to your training registration or account, click here.
For more details about training, you can visit our Training FAQ.
Why haven’t I received any of my virtual training-related emails?️
️ Accessing Your Training Details and Email Support
If you want to view your training information right away, head to MY TRAININGS & EDU. Everything related to your Training lives there. Zoom links are kept updated and will be on this page if you need it.
For a Virtual Training, you should receive a digital copy of the Training Guide and a Ripstix Request Form for your pair of Ripstix. If you haven’t received either of these, let us know at [email protected] and we’ll make sure you’re all ready for Training.
If you are not receiving emails from us, one of a few things may be happening. You might not be subscribed to our communications, your inbox could be blocking messages from POUND, or your email address may have been entered incorrectly during registration.
- To resubscribe to our training communications, click here.
- To update the email address linked to your training registration or account, click here.
For more details about training, you can visit our Training FAQ.